00 steve solves
When the computer says no, Steve says watch this.
Plain-English IT for small businesses in Sydney. Remote, on-site, or whatever-it-takes.
Steve, pictured mid-diagnosis
Est. 2026
Six things Steve fixes most weeks.
- 01
The thing that was working yesterday.
Mysterious slowdowns, sudden crashes, strange messages at 4pm on a Tuesday. Steve traces it back to the moment it broke and explains it without the jargon.
- 02
The wifi that hates the kitchen.
Dead spots, dropouts, and the router blinking in protest. Survey, reposition, mesh if needed — and a clear answer on why it was rubbish in that one corner.
- 03
The email that's gone to live in another woman's inbox.
Mailboxes, aliases, MX records, the lot. Steve untangles forwarding chains and gets your mail back to the right person before lunch.
- 04
The printer. Always the printer.
Drivers, queues, the shared one nobody can see, the one that prints in pink. Fixed at the source, not papered over with a reboot.
- 05
The backup nobody set up.
Quietly, properly, and offsite. So the day a laptop dies in a café you have a story instead of a disaster.
- 06
The new laptop that needs everything from the old one.
Migrations done in a single sitting — apps, files, signed-in accounts, browser tabs you didn't know you'd miss. The old one wiped clean before it leaves.
No ticket portals. No call-back queues.
- Step 01
You ring or message. Describe the problem in whatever words feel right — “it’s making a noise” is enough. Steve has heard worse and worked it out.
- Step 02
Steve looks. Sometimes that’s five minutes on a remote session. Sometimes it’s a visit. He’ll tell you which before he charges anything.
- Step 03
It works again. You get a one-page write-up so the next person who touches it knows what happened, what changed, and where the spare cable lives.
Steve turned up, made the wifi behave, and explained what he’d done in a way I actually understood. Booked him for the office next week.
About Steve.
A second look
Steve has been doing this for the better part of twenty-something years — long enough to remember when the fix was usually a longer cable, and recent enough to know which cloud is having a bad morning. He used to run a managed-services outfit; the bigger it got, the further it drifted from the part he liked: sitting next to someone, working out what was wrong, and then making it right.
These days it’s just Steve. No tiered support, no offshore queue, no account manager who has to ask someone else and call you back. You ring him, he answers, or he rings you back the same day. Most jobs are done the same week. Some are done before you’ve finished your coffee.
He works mostly with small businesses around the eastern suburbs of Sydney — accountants, agencies, retailers, a couple of cafés with unreasonably complicated point-of-sale setups — but he’ll happily remote into anything within the country if it means saving you a day.
Solo, because it’s more useful that way.
The five things people usually ask.
How do you charge?
By the half-hour, with a clear quote up front for anything bigger than a quick fix. If a job turns out to be ten minutes, you pay for ten minutes. No call-out fees, no minimums dressed up as policy.
Can you do this without coming over?
Most of it, yes. Roughly two thirds of jobs are solved on a remote session. If a visit makes more sense — a router that needs eyes on it, a printer that needs a stern look — Steve will say so before you book.
Do you only do small businesses?
Mostly, but not strictly. If you run a household of stubborn machines that affect your work, that counts. Steve doesn't do enterprise tickets or anything that needs a 24/7 SLA — that's not what this is.
What about Apple / Windows / the other one?
All of them. Macs, PCs, the Linux box in the corner that nobody admits owning, iPhones, Android, the printer pretending to be a fax. Two decades of this means very little is unfamiliar.
How quickly can you get to it?
Same day for anything that's stopping you working. Within the week for everything else. If Steve can't, he'll say so straight away rather than string you along.
Right. Let’s have a look.
- PhoneMon–Fri, 8am–6pm AEST
- EmailReplies usually within a few hours
- SuburbThe Shire and Eastern Sydney — but will ‘remote’ to anywhereOn-site visits across east and south Sydney
Drop a line at any reasonable hour. If it’s actually broken-broken, ring — Steve will pick up or call back inside the hour during the working day.